At Aidollmate, we are committed to ensuring your satisfaction with every purchase. Our after-sales policy is designed to provide a discreet, respectful, and efficient experience for all customers. Due to the intimate nature of our products, we have specific guidelines in place to protect both hygiene standards and your consumer rights.

 

1. Order Issues & Damaged Items
If your order arrives damaged, defective, or with missing components, please contact our customer service team within 7 days of delivery. We require photographic or video evidence of the issue, including packaging, serial number, and affected parts. Upon verification, we will offer you the choice of a replacement, repair, or partial/full refund.

 

2. Returns & ExchangesDue to hygiene and safety considerations, we do not accept returns or exchanges for any opened or used products. If the product remains sealed and unused, you may request a return within 14 days of receipt. All return requests are subject to inspection and approval. Return shipping fees are the responsibility of the customer unless the item is confirmed defective.

 

3. Warranty Coverage
Aidollmate offers a one-year limited warranty on selected products, including full-sized dolls and electronic components. The warranty covers manufacturing defects, excluding damage caused by misuse, accidents, improper care, or unauthorized modifications.

 

4. Discreet Packaging
All orders are shipped in plain, unbranded packaging to protect your privacy. Our company name or product type will not be visible on the outside of the package.

 

5. Contact & Support
If you need assistance, please contact us at xuyouyu0409@gmail.com . Our support team is available Monday to Friday, 9 AM – 6 PM (GMT+8), and will respond within 24 hours.

We appreciate your trust in Aidollmate. Your privacy, safety, and satisfaction are our top priorities.