At Aidollmate, we understand that timely and discreet delivery is essential for our customers. Our transportation policy ensures a secure, efficient, and confidential shipping experience for every order.
1. Processing Time
Once your order is confirmed and payment is successfully processed, we typically require 3–7 business days to prepare your product for shipment. This includes quality inspection, packaging, and dispatching from our warehouse. Custom or made-to-order items may take longer depending on complexity and availability.
2. Shipping Methods
We partner with reliable and internationally recognized logistics providers such as DHL, FedEx, UPS, and EMS, ensuring safe and timely delivery across most countries. Standard shipping and expedited shipping options are available at checkout, depending on your region.
3. Estimated Delivery Time
North America & Europe: 7–12 business days
Asia-Pacific: 5–10 business days
Other Regions: 10–20 business days
Please note that these are estimates and may vary due to customs clearance, local regulations, or unforeseen circumstances.
4. Discreet Packaging
Your privacy is of utmost importance to us. All products are shipped in plain, unmarked boxes with no visible brand names or product descriptions. The shipping label will not reference adult content in any way.
5. Shipping Fees & Customs
Shipping fees are calculated at checkout based on your location and package weight. For international orders, customs duties and import taxes may apply and are the responsibility of the buyer. We recommend checking with your local customs office for more details before placing your order.
6. Tracking Information
Once your package is shipped, a tracking number will be provided via email so you can monitor the progress of your delivery in real time.
7. Undeliverable Packages
If a package is returned due to incorrect address, refusal, or unclaimed delivery, the customer will be responsible for reshipping fees and any return handling charges.
For any questions related to your shipment, feel free to reach out to us at xuyouyu0409@gmail.com. We’re here to support you throughout the delivery process.